Category: Customer Service

What is happening with service these days? On the phone and in person it seems like good customer service is going downhill. Where is the kindness, the desire to be helpful, the pleasant disposition? I know some businesses are understaffed and people are overworked, but still, you treat customers the way you want to be treated or better.  I personally put poor service on management. If providing exceptional service is a priority, then there will be training, monitoring, feedback, perhaps incentives, and consequences. Poor customer service would be unacceptable in my business. I am in it to win it! Poor attitudes have no place in a customer-oriented business. Attitudes are contagious, good and bad. It starts from the top. This is where the tone is set. If your business talks to customers over the phone, then surely you have a quality team or person in place who monitors calls and gives feedback. Protect your business! It only takes one poor encounter, one bad post, or one person telling another and they tell another, and then another. Now reverse this to a great encounter! A great post! One person telling another, and they tell another, and then another! This is what providing exceptional customer service can do for a business.  When I receive exceptional service, I tell the person, I let their manager know, and will call corporate to give a compliment. Too many people only speak up and out when things are wrong. They tend to keep it to themselves when things go exceptionally well.  Why?  I am team Customer Service!